Sign-in & order history

Which email should I sign in with?

Use the email that should receive the report file and any invoices. For most departments that's a shared scheduling or operations inbox — not a personal address — so the report stays accessible across staff changes and shifts.

Examples that work well:

• scheduling@yourdepartment.ca
• ops@yourdepartment.ca
• chiefofficer@yourdepartment.ca

How sign-in works

Type your email and click Email me a code. We send a six-digit code that's valid for ten minutes. Type it back and you're in. The same email also contains a one-click magic-link, in case copying the code is awkward on a mobile device — either gets you signed in to the same account.

No passwords to remember, no separate Beacon Reports account to create, and nothing your IT department needs to approve in advance.

Where your orders live

Every report you've ever ordered appears on the order history page. For each order you see:

• The order reference (also in your confirmation email).
• The template, title, and edition.
• The order date and current status.
• A download link for the finished file.

Re-downloading a past order

Re-downloading is unlimited and free. Sign in, open order history, find the order, and clickDownload. The file is the same one we originally emailed — same branding, same configuration, no expiry.

This matters because TeleStaff occasionally needs the original file re-uploaded after an environment migration or version upgrade. You won't need to re-order or re-pay.

Changing your email or transferring an account

If your scheduling inbox changes (rebranding, restructure, new domain after amalgamation), email support@beaconreports.ca from either the old or new address. We'll re-link your order history to the new account so nothing gets stranded.